Return Policy
Returns Policy of Joaquim Gabriel De Barros Rodrigues Unipessoal Lda (Trading as Scales4u)
Thank you for choosing Joaquim Gabriel De Barros Rodrigues Unipessoal Lda (Trading as Scales4u). We are committed to ensuring your satisfaction with our products. If, for any reason, you need to return an item, please carefully read our returns policy.
General Return Conditions:
-
a) The customer has the right to return any item purchased from Joaquim Gabriel De Barros Rodrigues Unipessoal Lda (Scales4u) within 14 days of purchase, in accordance with Portuguese consumer protection laws.
-
b) The product must be returned in the same condition as received, including original packaging, manuals, accessories, and any items provided with the product.
-
c) Returns of products damaged by the customer will not be accepted.
-
d) Customized or made-to-order products are not eligible for return unless there are manufacturing defects.
Return Procedure:
-
a) To initiate the return process, the customer must contact our customer support service via email at geral@scales4u.pt or by phone at +351 962 806686 to obtain instructions on how to
proceed. -
b) The customer will be responsible for the shipping costs associated with returning the product, except in cases where the product is being returned due to manufacturing defects.
-
c) Refunds will be processed within 14 business days after receipt of the returned product and verification of its condition.
Refunds:
-
a) The refund will be issued to the same payment method used for the original purchase, unless otherwise agreed with the customer.
-
b) The amount to be refunded will be the original price of the product, excluding any shipping costs associated with the purchase.
Customer Support:
For any questions or additional assistance, please contact our customer support service via email at geral@scales4u.pt or by phone at +351 962 806686.
Joaquim Gabriel De Barros Rodrigues Unipessoal Lda (Trading as Scales4u) reserves the right to change this returns policy at any time without prior notice. All changes will be posted on this page.
Last Updated: 03.04.2019
This returns policy is governed by the laws of Portugal.